One hundred years ago this month, Conrad Hilton bought the Mobley Hotel in Cisco, Texas. In 1925, the first Hilton Hotel debuted in Dallas. Today, there are 923,000 Hilton brand hotel rooms around the world. I recently asked Hilton CMO Kellyn Smith Kenny to shed some light on the marketingRead More →

I remember what it was like to walk into a mom-and-pop shop and walk out a customer for life. Yesterday’s small business grew its customer base like building a family – through loyalty, personalization, and meaningful experiences. But many of today’s tech and data-driven companies are struggling to learn theRead More →